Знання лишається в команді.

No. The knowledge base is for you and your team. FAQ, news and guides for customers live in the customer centre.

So a process is not only in your head. Holiday and illness then do not change how an invoice or an access works.

Yes. When you reply, you use articles without leaving the request.

Yes. Texts sit in categories, not in loose files.

Whoever works in your ERP. Customers do not write there.

It is the current text the team sees. Old mail drafts do not sit beside it.

Yes. That is why it sits next to the ticket.

Knowledge stays internal. What a brand shows its customers you maintain as FAQ in the centre.

The articles are readable in the ERP. They are not a substitute for a public handbook you publish beside it.

Yes. Two people is the moment when knowledge otherwise disappears into chat.

Same internal store, whatever the legal form.

They stay in the ERP, encrypted like other sensitive content, not in a public wiki.

No. It grows with the cases. An empty module does not cost extra per seat.

The guide is for the customer. The article is for you.

€9 a month.