Support that already knows the customer.
A request opens a ticket with contracts, invoices and the history so far. Ownership and SLA run with it – in the team and in the customer center.
Support with a system
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01
Tickets from the portal
Customers open requests in the customer center. You reply where the file already is.
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02
Ownership
Every request has a clear owner. Nothing sits in a shared inbox.
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03
SLA
Response times are watched. You see what is due next before the deadline breaks.
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04
Customer history
The ticket knows contracts, invoices and earlier cases. Nobody asks the customer for the customer number again.
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05
Knowledge on the ticket
Articles from the knowledge base help while you answer. A solved case becomes the next article, not a lost email.
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06
From monitoring
If a watched website goes down, a ticket can open on the right customer.
The 15 questions people ask about this module first.
Can customers only write through the portal?
They open the request in the customer centre. You reply in the same place, with the file beside it.
Is there an SLA?
Yes. Response times are watched, and you see what is next.
Who owns it when I work alone?
You. When someone joins, each request has a clear owner, not a shared inbox.
Does the ticket see the invoices?
Yes. Contracts, invoices and earlier cases hang on the request.
Can I note something the customer must not see?
The customer view is the centre. Internal notes stay on your side of the case.
Attachments?
Yes. Files belong to the case, not to a scattered email attachment.
Priorities?
Through the SLA you see what is first, instead of treating every email as equally urgent.
Does website monitoring open a ticket by itself?
An outage on a watched site can open a ticket for the right customer.
Does the knowledge base help when I reply?
Yes. Articles can be used on the case. The customer FAQ is separate.
Several staff without a price per head?
Yes. The module costs €19, whether two or twenty people reply.
Does it fit a UG that handles support beside the actual work?
Yes. One request, one state, one history. Not an extra helpdesk subscription.
Can the customer see the status?
Yes, in the customer centre, on their own ticket.
What about old emails?
New requests start in the portal. The history from then on stays on the customer, not in the inbox.
Deletion when a customer asks?
The case can be closed and, where there is no duty to keep a document, removed. Invoices stay in accounting.
What does the module cost?
€19 a month, included in Operate for €89.
Customers & CRM
Master data, contacts and the full history – encrypted in one place.
Show detailsCustomer center
A portal in your brand: invoices, news, FAQ, guides and status.
Show detailsAccounting
Quotes, invoices, contracts, reminders and the handover to your tax advisor.
Show detailsSubscriptions
Terms, renewal, cancellation and recurring invoices – separate from contracts.
Show detailsTickets & support
Requests with ownership, SLA and the full customer history.
Show detailsLeads & new customers
Find matching companies, check their websites, take them on as customers.
Show detailsWebsite monitoring
See outages and changes before the customer calls.
Show detailsEmail & newsletter
Newsletters and trigger-based email. No further marketing module.
Show detailsLicenses & access
Licenses, credentials and expiry dates in one place.
Show detailsKnowledge base
Wiki and process knowledge for the team – and articles for support.
Show detailsOnline shop
Sell, take payment, write the invoice – and see the customer journey.
Show details